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Office hours
Monday -Saturday
9:00 am – 6:00 pm
Registered Office
C-15/201, Acharya Niketan, Mayur Vihar, Phase-1, Delhi-110091
Corporate Office
B-49/7, Site IV, Industrial Area, Sahibabad, Ghaziabad-201010 (U.P.)
Quick Support
Helpline: 0120-4545297
Support Desk: +91 7599888222
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Grievance / Escalation Matrix
If your concern remains unresolved for 5 working days, you may raise it further based on the below escalation matrix:
| Details Of | Contact Person | Address | Contact No. | Email id | Working Days/Operational Hours |
|---|---|---|---|---|---|
| Customer care | Varun Kumar | B-49/7 Site IV Industrial Area, Sahibabad, Ghaziabad-201010 | 8800627089 | support@tradflow.in | Monday to Friday 09:00-18:00 hours |
| Head of Customer Care | Rupesh Sharma | B-49/7 Site IV Industrial Area, Sahibabad, Ghaziabad-201010 | 7834983999 | complaints@tradflow.com | Monday to Friday 09:00-18:00 hours |
| CFO & Compliance Officer | Rahul Mittal | B-49/7 Site IV Industrial Area, Sahibabad, Ghaziabad-201010 | 9999974289 | Rahul.mittal@tradflow.com | Monday to Friday 09:00-18:00 hours |
| CEO | Ranjeet Singh Thakur | B-49/7 Site IV Industrial Area, Sahibabad, Ghaziabad-201010 | 9717825222 | ranjeet.thakur@tradflow.com | Monday to Friday 09:00-18:00 hours |
* The above point of contacts are available on all trading days from (9 AM to 6 PM)
If your response or complaint is not addressed to your satisfaction, you may escalate the matter to SEBI SCORES, the Exchange (NSE, BSE, MCX), the Depository (CDSL), or the Smart ODR portal for investors. Please ensure you include your Service Ticket or Complaint Reference Number when raising your complaint on the SEBI SCORES, Exchange, or Depository portal.
Turn Around Time (TAT)
| Type of Activity | Service Requirement | Turn Around Time (TAT) |
|---|---|---|
| Onboarding of Subscribers | Subscriber registration | Maximum T+1 day, where T is the date of receipt of complete SRF at POP. |
| Contribution Processing | Initial contribution | Maximum T+1 day, where T is the date of receipt of the activation status of PRAN from CRA. |
| Contribution Processing | Subsequent contribution | On T+2 day, T is the date of payment settlement in the POP contribution account through online mode. |
* The above point of contacts are available on all trading days from (9 AM to 6 PM)
